Refund Policy for Digital and Online Content

Sales are final once you access the Digital Content.
Once you access or download any Digital Content, you no longer have the right to cancel your purchase of that content. This policy applies to all digital and online services sold by Formula Sense and Knowing Nutrition.

Refund Policy for Continuing Education

Please see the specific event for the refund policy. Generally, refunds are allowed up to 24 hours before the start of the event.

Refund Policy for Clinical Services Deposit

Life with little ones can be unpredictable! I allow one no-show or late cancellation without charge. After this once occurrence, the following policies apply:

Reschedule: You can reschedule your appointment without paying another deposit by sending a message to Lisa@KnowingNutritionHub.com. You can do this up to 60 minutes (2 hours) before your appointment.

No-Show: If you do not show for your appointment and do not contact me at least 60 minutes before the appointment time, you will not receive your deposit back.

Cancel: You can receive your deposit back if you cancel within 4 hours of the appointment. Cancel online and then send an email to Lisa@KnowingNutritionHub.com. Refunds are processed manually, usually within 2 days, but it can take up to 7 days.